Q: How do I place an order?
A: Online - Shop our online store 24 hours a day, By Phone: Please call Monday-Friday 8:00 AM to 5:00 PM EST and Saturday 9:00 AM to 1:00 PM EST to place an order over the phone. Orders received before 3:00 PM EST Monday through Friday will ship the same day on in-stock items, or FAX: Get a printable order form HERE, complete an fax to 614-539-3032.
Q: How is pricing determined?
A: All prices are wholesale and are for the trades only. Product specifications and prices may change without notice.
Q: Do you have minimum order requirements?
A: We have no minimum order requirements.
Q: Will I be charged sales tax?
A: Ohio customers will be charged Ohio State Sales Tax unless a valid exemption certificate is on file with Richardson Supply. You can print your Tax I.D. form HERE and fax to 614-539-3032. TAX I.D. Numbers will not be accepted over the phone.
Q: What are your payment methods?
A: All online orders are pre-paid credit card. We accept American Express, Discover, Visa, or Master Card
Q: How do I get technical support?
A: Our staff of trained technicians are ready to assist you Monday - Friday, 8:00 AM to 5:00 PM EST at 1-800-635-7695. Your can also see our support section located at the top of this page or just click HERE
Q: How accurate are the color representations?
A: Although every effort is made to ensure that colors on the website match actual colors, actual colors may vary. In addition, some of our products use color charts as a color guide reference. Because the color charts presented on our website represent similar colors in several of our products appearance, the shade on the color chart may differ slightly from the actual color of that product that it is representing. Color charts should be used as a guideline only. If an exact color match is needed, please call 800-635-7695 to request a color guide to be sent to you or to make an appointment to come and talk with one of our professional sales representative to answer any questions that you may have.
Q: What are my shipping options?
A: Standard shipping is UPS Ground or common carrier on large orders. Shipping and handling rates are based on order weight, size and UPS shipping zones. We are not responsible for UPS or other carrier errors. You must report all damage claims to the delivering carrier.
Q: What are the shipping times that your company uses?
A: For shipping times see Shipping Details page.
Richardson Supply, Ltd. | Copyright © 2011 Richardson Supply, Ltd. All rights reserved.
